Return & Refund

Return & Refund Policy

At MyFesho, we strive to ensure customer satisfaction by offering high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help with a straightforward return and refund process.

1. Eligibility for Returns

You can request a return or exchange under the following conditions:

• The product was delivered in a damaged or defective condition.
• The product received is incorrect or does not match the description.
• The product remains unused, with all original tags, packaging, and accessories intact.

Please note:

• Certain items, such as earrings, intimate wear, or custom-made products, may not be eligible for return due to hygiene and personalization reasons.
• Products marked as “final sale” are not eligible for returns or refunds.

2. Return Process

To initiate a return:

1. Contact our customer support team within 7 days of receiving the product at [insert contact email or phone number].
2. Provide your order details, a brief explanation of the issue, and photographs (if applicable).
3. Once your request is approved, we will guide you on the return shipping process.

3. Refund Policy

After we receive and inspect the returned product, we will process your refund:

• If approved, the refund will be initiated within 7-10 business days.
• The refund will be credited to your original payment method.
• In cases where the original payment method is unavailable, a store credit or alternative refund option may be offered.

Please note that:

• Shipping charges are non-refundable unless the return is due to an error on our part (e.g., damaged, defective, or incorrect item).
• If a return shipment is arranged by the customer, they will be responsible for the shipping costs unless otherwise specified.

4. Exchange Policy

We offer exchanges for eligible products if:

• The product is in stock.
• The issue is reported within 7 days of delivery.

Follow the same steps outlined in the return process to request an exchange.

5. Non-Returnable Items

The following products cannot be returned or exchanged:

• Perishable goods
• Earrings, undergarments, and swimwear
• Custom or personalized items

6. Cancellations

Orders can be canceled only if the cancellation request is made before the item has been shipped. To cancel your order, please contact our support team immediately.

7. Contact Us

If you have questions about our return and refund policy, please reach out:

Email: support@myfesho.com
Phone: +91 9468737379

We value your trust and are dedicated to ensuring a hassle-free shopping experience with MyFesho.